Frequently Asked Questions

Our shop opening times are as follows:

HALE SHOP

Monday - 10.00am - 5pm
Tuesday - 09:30am - 5:30pm
Wednesday - 09:30am - 5:30pm
Thursday - 09.30am - 5:30pm
Friday - 09:30am - 5:30pm
Saturday - 10:00am - 5:30pm
Sunday - CLOSED 

ALTRINCHAM SHOP (OPENING SATURDAY 19 MAY)

Monday - CLOSED
Tuesday - 09:30am - 5:30pm
Wednesday - 09:30am - 5:30pm
Thursday - 09.30am - 5:30pm
Friday - 09:30am - 5:30pm
Saturday - 10:00am - 5:30pm
Sunday - CLOSED

What methods of payment do you accept?

We accept the following methods of payment issued in the UK.

Yes it is possible to have your item wrapped FREE of charge when you make a purchase in our shop. Please see our staff in-store for more details.

You don’t need to register to order on our website. However, registering and setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

Yes, we like to think of our website as a second shop. The prices and offers will therefore be the same online and in-store, subject to stock availability.

You are able to purchase gift vouchers online in denominations of £10, £20 and £50. These are only redeemable in our shop. Unfortunately we cannot currently accept gift cards online.

You need to be registered on the website for this feature. All you need to do is add items to your basket; they will then remain there 
until you are ready to place your order. If you close your browser session, you can reload your basket, unless your cache and cookies is cleared, which will result in a new order.

If you have not yet received a dispatch confirmation email please contact us on 0161 927 9259 or email on info@pixiechildrenswear.co.uk.

We take the quality of the products we sell very seriously, but if any items in your order prove to be faulty please contact us on 0161 927 9259 or email on info@pixiechildrenswear.co.uk.

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to what you ordered please contact us immediately on 0161 927 9259 or email on info@pixiechildrenswear.co.uk.

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